why does hp deskjet 6980 printer goes offline

Under Printer, make sure Use Printer Offline is not selected. Select Start > Settings > Devices > Printers & scanners. Verify that your printer is not in Use Printer Offline mode.

STEP 6- Click the ‘printer’ option on the pop. STEP 5- Once you see the status being shown as ‘Offline’, click on it. STEP 4- Then, click on the icon for the HP Printer which you use. STEP 3- Further, click ‘Devices and Printers’. STEP 2- Once Your Computer is active, click on the start menu.

If you are having a problem with printer connectivity in Windows, see Fix printer connection and printing problems in Windows. The printer can be left off at this step. If you are having a problem changing your printer's 'offline' status, see Troubleshooting offline printer problems. If these steps don't put your printer back online, then read Troubleshooting offline printer problems.įind out how to install a printer in Windows.įind out how to add a printer in Windows.įind out how to download printer drivers in Windows.įind out how to install printer drivers in Windows.įind out how to set up a default printer in Windows.įind out how to view a printer queue in Windows. Then select your printer > Open print queue. Select Start > Settings > Bluetooth & devices > Printers & scanners.

Your printer's built-in menu should show which network it's connected to, or check your printer's manual for more info. Here are some things to try to get your printer back online.Ĭheck to make sure the printer is turned on and connected to the same Wi-Fi network as your PC. Your printer might appear offline if it can't communicate with your PC.

Why does hp deskjet 6980 printer goes offline